Minimising the spend for a given volume
Liberalisation of energy markets has given many end users the impression that the only thing they need to do is minimise unit commodity prices by competitive purchasing

Others have realised that it is also important to pursue refunds and rebates which can be claimed, for example when there are billing errors.

But even this is not the whole story. For major users there can be an opportunity to attack not just the unit electricity price (say) but also the associated pass-through transportation charges which can be treated as a separate issue.

Elements of the utility management process
Top-level objectives